At Airspace Link, we believe that true customer success extends far beyond offering a product—it’s about creating lasting partnerships and empowering our customers to reach their full potential. Whether you’re a city integrating drones into public safety or inspection operations, a business expanding drone delivery services, or a local government navigating regulations, our goal is to ensure your success through personalized support and powerful tools.
At the core of our customer success strategy is collaboration. From the very beginning of our engagement, we work closely with our customers to understand their unique needs, challenges, and goals. That can include virtual training sessions with your team on AirHub® Portal, navigating the various types of drone hardware to acquire, planning out your UAS roadmap, assisting with grant and policy support, or other areas where our dedicated customer success team will work with our partner cities every step of the way.
For example, through our partnerships with cities like Arlington, Texas, and Ontario, California, we’ve seen how effective drone programs can be when tailored to a community's specific needs. In Arlington’s Multimodal Delivery Project, Airspace Link supported the city’s vision of using drones for last-mile deliveries, helping with everything from securing a grant from the Department of Energy and operational planning to regulatory compliance.
Airspace Link’s AirHub® Portal is designed to provide everything our customers need to integrate drones into their operations. From airspace management to flight planning and beyond, AirHub® Portal offers a comprehensive suite of tools that ensure safety, compliance, and efficiency.
Our focus on customer success is backed by our commitment to building meaningful relationships with our customers. We don’t just hand over a product and walk away. Instead, we offer ongoing consulting services, including assistance with drone procurement, creating drone policies, and regulatory compliance, ensuring that each organization we work with is set up for long-term success.
“I would say customer success at Airspace Link is really focused on making sure that the client is getting the most out of their investment in us. And so, we want to turn that around and invest highly in them as well”, said Ana Healander, Airspace Link Co-Founder and VP of Customer Success.
When customers succeed, so do we. That’s why we place such high importance on providing tailored guidance, continuous education, and top-tier technology to support every stage of our customers' drone journey.
As drone technology continues to evolve, Airspace Link remains committed to being a trusted partner for cities and organizations looking to integrate drones safely and effectively. We are proud to empower our customers by offering the right tools, knowledge, and support to make their operations a success.
By prioritizing safety, innovation, and customer success, we’re helping to shape the future of drone operations—one partnership at a time.