Director of Operations

Airspace Link, Inc.

We are looking for an ambitious and self-driven Director of Operations to join our team! As Director of Operations at Airspace Link, you will be responsible for overseeing the overall business operations strategy as this is crucial for our growth and success.

The Director of Operations is a crucial member of our senior management team, who reports to the Chief Executive Officer (CEO). In this position, you’ll have to manage and control diverse business operation and functions, so we expect you to be a hardworking and inspiring leader.

Airspace Link is headquartered out of Detroit, MI with a remote office in northern Utah. We’d love for candidates to be centered in these geographic regions but understand that the best person for the job may live somewhere else. In short, the right remote candidates are considered.

We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and we are eager to further diversify our company. Airspace Link is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

Responsibilities

A lot of the work on operations can be reactive. However, your job in addition to dealing with the day-to-day is to deal with what comes next.

We’ll be looking to you to clearly define the roles within the ops team, build clear lines of accountability, set targets for our offerings, balance the reactive work with project work, and ultimately instill a resilience culture at Airspace Link. It’s not just managing the work, it’s also bringing the vision of what the work should be.

  • Driving the company’s operating capabilities to surpass customer satisfaction and retention.
  • Manage the daily performance of the operations team. Use good meeting and project planning practices to drive focus and results.
  • Design and implement business strategies, plans and procedures.
  • Preparing timely and accurate financial performance reports.
  • Overseeing marketing initiatives and implementing better business practices.
  • Analyze and interpret data and metrics.
  • Create reports for the management team.
  • Maintain relationships with partners and vendors.
  • Drive the operational launch of the company products.
  • Develop and execute an integrated go-to-market plan for the product, including feature roll-out, product positioning and routes to market.
  • Deliver agreed performance within budget. Performance includes P&L, market share, and customer satisfaction targets.
  • Partner with Business Development leader to establish agreed mix of pricing, marketing programs, direct sales and channel partners.
  • Oversee contract negotiation and legal activities: client contracts, partnership agreements, vendor contracts and other legal documents.
  • Oversee the human resource function.
  • Perform other job-related duties as required.

Requirements

  • Minimum of five years’ experience managing a complex enterprise's human resources, finances, operations and strategies.
  • Proven track record of outstanding performance in a previous complex enterprise.
  • Proven track record of managing complex budgets successfully.
  • Demonstrated experience of ethical leadership.
  • Outstanding verbal and written skills and experience working with staff on all levels.
  • Ability to make business projections three years into the future.
  • In-depth knowledge of different business functions such as HR, Finance, Marketing etc.
  • Hands on experience in fundraising, strategic planning and business development.
  • Good knowledge of data analysis and KPIs.
  • Familiarity IT/Business infrastructure.
  • Outstanding organizational and time management skills.
  • Excellent interpersonal and leadership skills.
  • Great communication and presentation skills.
  • Problem-solving mindset.

About You

Everyone at Airspace Link is here to do the best work of their career, so we work on systemic problems and try to avoid individual blame.

We value people who can take a stand yet commit even when they disagree. We subject ideas to rigorous debate but we remember that we’re here for the same purpose: to do good work together. Charging the trust battery is part of the work.

About Our Pay & Benefits

We aim to be competitive but won’t be making any headlines. We offer a full health benefit package that is tiered depending on your tenure with Airspace Link. In other words, our benefits move from good, to better, to best.

We support a life well lived away from work. None of our benefits are about trapping people at the office or cajoling them into endless overtime. Just the opposite. We’re all about reasonable working hours, ample vacation time, fitness, wellness, and healthy living.

How to apply?

Please send an application tailored to this position that speaks to us. Introduce yourself as a colleague. Show us the future. We’d like to hear about some of the things you’ve been working on or are interested in.

We value good communication and solid writing is part of that. We hope to see a well-constructed cover letter along with your resume/CV.

Role

Director of Operations

Location

Detroit, MI, US

Job Type

Operations

Education

Bachelors Degree

Compensation

Not Specified